General Manager of Sales and Stores MD
Company: Genuine Parts Company
Location: Laurel
Posted on: May 1, 2024
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Job Description:
Position Mission:
The primary objective of this position is to grow total market
share in each market of responsibility. This includes ensuring all
growth projects are profitable for the enterprise. Additionally,
the General Manager (GM) role should create a positive relationship
with clients and stakeholders; create a culture of accountability
which supports the organizational values. This role is accountable
for achieving market penetration goals with each NAPA Store.
General Managers will be responsible for driving store initiatives
with both company owned stores and independent stores with a focus
on store readiness, market pricing, retail and commercial
initiatives, customer service and customer experience, NAPA Store
digital execution, and more. This individual will teach and model
the Company values, develop a strong team with an emphasis on
building company bench strength, and protect company assets. This
individual will also need to think broadly, manage horizontally,
and execute from the top-down. The ideal candidate will possess a
bias for action and will be able to balance broad integration of
program workstreams and low-enough level of details to proactively
identify risks.
Position Performance Measures:
Sales & Profits Quotas
Company Store Inventory Turnover Quota
New Distribution Growth
Reduce the number of Category 3 and 4 Stores
Employee Engagement
Talent Development
Improve Store Readiness and Execution
Responsibilities: The following section contains the primary
responsibilities for this position. Job holder is responsible for
performing any other duties as assigned by management.
Responsible for leading and motivating the sales and district
stores teams to deliver volume, share, profit, and productivity
targets within the automotive aftermarket parts channel
Develops and executes strategic plans to achieve company sales and
profit targets
Develops and maintains a personal relationship with top Major
Accounts in territory to provide influence, direction and gather
customer data
Develops strategic level partnership with Major Accounts, AutoCare
Centers, Independent Owners, and IBS customers that will enhance
long-term growth of business
Must be able to collaborate with DC management team to correct
Independent Owners' concerns on all things service related
Facilitates feedback to different areas of USAG's business
regarding customer needs, operational needs, business opportunities
and marketing/sales programs
Enables stores and installers to grow their business (sales,
financial, people, facilities) by gaining a stronger understanding
of their individual needs, facilitating solutions, and assisting
them to develop growth strategies and business plans
Evaluates results of each territory, each district store/IBS
location to ensure business objectives are met
Monitors financial and inventory reports/status of store and IBS
locations to identify potential issues or opportunities and takes
action
Maintains budget targets and holds team accountable to follow a
labor budget specific to each location based on established labor
model, sales history, and current trends
Class Management - Provides DC Operations team a quarterly class
budget and manages class credits to target
Creates and maintains strong supplier relationships, including
problem resolution
Partners with Operations leadership to evaluates the status of past
due accounts (Jobber and store collections), and ensures
appropriate action is taken to bring accounts current - GM is
responsible for resolving any and all past due balances.
Leads expansion and business growth strategies to ensure healthy
growth of new and existing customers
Oversees the IBS contracts procurement process - preparation of
RFPs/RFQs/RFIs, ensures appropriate contact staffing and budget
levels, understands the business case, and has an appreciation of
financial/analytical issues and profit and loss implications,
participates in the negotiation strategy and complex negotiations
process
Leads all aspects of market assessment in support of M&A
transactions including understanding of market dynamics,
industry-specific trends, and landscapes to bring new insights and
solutions to grow sustainable business results
Leads a team of leaders: Develop high performing, results driven
teams through coaching, providing transparent insight and feedback,
and meaningful developmental opportunities.
Total development of human capital, through proper selection and
education of employees and customers.
Consistent communication of company priorities to sales and store
management teams
Outstanding collaboration, partnership, presentation, and
influencing skills. This includes achieving "success through
others" and running executive level communication.
Partners with Operations leadership to plan and implement policies,
objectives, and activities of Store Processes to ensure continuing
operations, maximize returns on investments, and increase
productivity
Ensures management team maintains a safe and healthy environment
for customers and employees. Complies with all applicable policies,
rules, and regulations, including but not limited to those relating
to safety, health, labor and employment
Initiates regular communication with the DVP on business issues,
plans, and results
Demonstrates a high level of ethical behavior in exercising
judgement and discretion in matters of significance
Capable of driving change transformation and strategy execution to
achieve specific business results
Experience, Education, and Abilities:
Bachelor's degree and 10+ years of management experience in a large
service-oriented operation
Successful experience in sales, leadership, and service
delivery
Demonstrated track record of achievement managing a P&L,
meeting budgets, and overseeing sales and store operations for
assigned market
Excellent results-oriented management skills, multi-tasking and
time management capabilities, exceptional team leadership
abilities, and a strong work ethic
Entrepreneurially minded to drive sales and profitability within a
corporate construct
Demonstrated strong interpersonal and leadership skills including a
willingness to consistently provide superior customer service, the
ability to react appropriately under pressure, the ability to apply
good judgment in ambiguous situations, and demonstrated
flexibility/adaptability
Demonstrates adaptability by adjusting to changing business
priorities
Excellent verbal and written communication skills, coupled with the
ability to synthesize detailed information into succinct and
actionable recommendations in presentations for our senior
executives
Self-motivated, deliverable-focused, strong work ethic, able to
prioritize and resolve an array of issues simultaneously
Collaborative mindset and ability to navigate and build trust in a
complex organization
Ability to inspire a shared vision, empower, and motivate a team
and as needed, do this from afar
Physical Demands and Work Environment:
Work will be conducted in office, warehouse, retail stores, and
customer site environments
Frequent periods standing/walking in unairconditioned warehouse
facilities and retail stores
Exposed to vibrations and dust, with noise level at moderate to low
decibels
Must be able to lift up to 25 pounds at times
Specific vision ability required by this job includes close vision,
distance vision, color vision, peripheral vision, depth perception
and the ability to adjust focus
Regularly required to use hands and fingers, and handle or feel
objects
Other physical tasks required include pushing, reaching, climbing,
and stooping
Local and air travel up to 50% - 75% of time to perform duties
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available that meet your interest!
GPC conducts its business without regard to sex, race, creed,
color, religion, marital status, national origin, citizenship
status, age, pregnancy, sexual orientation, gender identity or
expression, genetic information, disability, military status,
status as a veteran, or any other protected characteristic. GPC's
policy is to recruit, hire, train, promote, assign, transfer and
terminate employees based on their own ability, achievement,
experience and conduct and other legitimate business reasons.
Keywords: Genuine Parts Company, Lower Merion , General Manager of Sales and Stores MD, Sales , Laurel, Pennsylvania
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