Customer and Sales Support
Company: The Judge Group
Location: Philadelphia
Posted on: April 18, 2024
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Job Description:
Summary:Customer facing service experienceDigital Marketing and
Microsoft office experiencePay is $22 - $25 per hourDescription: We
are looking for a passionate and customer-centric Customer and
Sales Support Associate to join our growing team! In this dynamic
role, you will play a vital role in providing exceptional customer
service, supporting our sales team, and ensuring a smooth customer
journey.Responsibilities:Respond to customer inquiries via phone,
email, and chat in a timely and professional manner.Provide
accurate and helpful information about our products or
services.Troubleshoot customer issues and resolve problems
efficiently.Process customer orders and ensure accuracy.Generate
quotes and proposals to support the sales team.Schedule sales
appointments and meetings.Maintain and update customer records in
our CRM system.Contribute to the development and improvement of
customer support processes.Upsell and cross-sell products or
services to existing customers (depending on the role).Identify
sales opportunities and escalate leads to the sales team.Stay
up-to-date on company products, services, and
promotions.Qualifications:High school diploma or equivalent
(Associate's degree a plus).Minimum 1 year of experience in
customer service or sales support (preferred).Excellent
communication and interpersonal skills, both written and
verbal.Ability to build rapport and maintain positive relationships
with customers.Strong problem-solving and analytical
skills.Proficient in Microsoft Office Suite and comfortable
learning new software.Ability to prioritize tasks, manage time
effectively, and work independently in a fast-paced
environment.
Keywords: The Judge Group, Lower Merion , Customer and Sales Support, Sales , Philadelphia, Pennsylvania
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