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TBS Procurement Experience Agent

Company: Takeda
Location: Exton
Posted on: April 2, 2024

Job Description:

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Are you a Procurement Experience Agent with a deep understanding of transactional purchasing system solutions and vendor enablement tools and a robust understanding of vendor enablement concepts?

Do you want to build something next-gen and innovative, while contributing to a greater purpose?

As we continue our digital transformation and experience rapid growth in the U.S. and Europe, Takeda Business Solutions (TBS) is now hiring a TBS Procurement Experience Agent with a passion for delivering end-to-end Procurement processes, digital solutions, and helping patients. This is a vital role within the Global Finance function-a dynamic, team within Takeda Business Solutions.

Here, you will help TBS realize our inspiring vision to build and deliver simplified, innovative solutions by unlocking the value of data for our global business. This, in turn, empowers Takeda's unwavering commitment to patients.


As an TBS Procurement Experience Agent , you will be responsible for delivery of procurement responsibilities within Takeda's overall Source to Pay (S2P) process.

Key objectives include :

  • Walk-through assistance to users on existing buying channels and suppliers, accrual process and set-up new users' profiles
  • Correct and timely execution of non-contract related POs on behalf of the users, ensuring understanding of key requirements and translating business needs into actions in a timely and efficient manner
  • Managing the requests coming from the users, with a high focus on transactional activities (e.g. PRs and users settings or invoice management), supporting issues management and resolution, also with the support of the Sr. Procurement agents who will act as escalation, and ensuring effective and efficient responses are provided to the users for an improved people experience.
  • Address issues related to non-compliance to procurement and supplier management guidelines to the relevant TBS Teams, and recommend solutions in alignment with Sr. Procurement agents
  • Support implementation of global initiatives (e.g., e-Invoicing, buying channels, P-Card, InvoiceTrack, BuyEasy, ...)
  • Ensure new vendors are being created only when strictly necessary and based on business needs, otherwise direct the users to existing vendors
  • Champion Continuous Improvement initiatives and be agents of change
  • Support supplier selection and on-boarding
  • Ensure all new vendors on-boarded are in line with existing policies and requirements and execute compliance checks on behalf of the users
  • Help ensure appropriate supplier compliance checks (TPRM) are performed and verified in order to minimize risk in the set up of new vendors to Takeda
  • Help Sr. Procurement agents ensure all information related to new and existing suppliers (except for Preferred suppliers) are provided on time and made available in the relevant systems
  • Support onboarding tasks performed via/by other TBS Procurement Solutions teams - maintain overview and control
  • Liaise with other TBS towers and GREFP and keep up-to-date with all relevant process updates or changes
  • Identify and implement opportunities for improvement and manage risks upfront, to help customers feel confident and supported
  • Ability to build collaborative relationships based on trust and respect, staying involved until the customers understand the proposed solutions
  • Track, monitor and report KPIs related to user experience as well as supplier enablement process for non-Preferred suppliers and Source-to-Pay user

    Required qualifications:
    • Fluent in English and ideally business level fluency in the region's primary operating language
    • Master or min. Bachelor degree and 2-3 years of relevant purchasing or supplier management/enablement experience
    • Knowledgeable in systems and processes for efficient management of vendor creation and deactivation processes
    • Knowledge of SAP Ariba, MDG, LINC and internal procedures and policies
    • Ability to set clear and realistic expectations and proactively provide updates on the way
    • Customer-focused and people oriented with high attention to details and committed to creating strong partnerships
    • Be holistic in providing responses, looking at the whole picture of the request and offering sustainable solutions
    • Be able to listen carefully to customers and be open to consult with them for process changes
    • Good understanding of all TBS Procurement roles and interdependencies or fast learning
    • Good time management skills and ability to prioritize tasks
    • Strong data-centric mindset, good ability to recommend improvements based on facts
    • Ideally experience or knowledge of offshore or shared service operating environments
    • TBS problem-solving and entrepreneurial mind-set - driven to create and innovate

      • Flexibility in working hours due to global nature (different time-zones) and demands of the role and organization

        • Limited travel may be required (0-10%)

          More About Takeda Business Solutions

          Takeda Business Solutions (TBS) is a key business partner for Takeda creating an exceptional experience where you feel supported and confident in our solutions. We harness the power of data and digital to optimize end-to-end processes across Finance, Procurement and HR. TBS is a driver of the latest technology and next generation capabilities in artificial intelligence, robotics, automation, and analytics, while being agile at scale. With a clear line of sight to the patient, we create seamless experiences that free up our partners' and colleagues' time to focus on our purpose - better health for people, brighter future for the world.

          Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

          This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

          Ready to apply? Go to takedajobs.com and search TBS.


          EEO Statement

          Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.


          Exton, PA

          Worker Type


          Worker Sub-Type


          Time Type

          Full time

Keywords: Takeda, Lower Merion , TBS Procurement Experience Agent, Sales , Exton, Pennsylvania

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