Director, HR Business Partner

Company: West Pharmaceutical Services
Location: Exton
Posted on: December 1, 2025

Job Description:

This role is hybrid (3 days onsite) in Exton, PA. Who We Are: At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. Job Summary In this role, you will serve as a trusted senior HR advisor and partner to the assigned management teams (Global Supply Chain, Global Engineering and West’s Integrated Systems Operating Unit(s)). You will be responsible for a wide range of HR activities, including Employee Lifecycle Management, Employee Relations, Training, Culture and Engagement, Performance Management, Compensation, and Benefits, while collaborating with teams such as Compensation, Payroll, and Talent Acquisition as needed. The successful candidate will demonstrate strong leadership and communication skills to drive organizational alignment, set priorities, and deliver results. You will also ensure that people strategies (attraction, retention, development, and skills alignment) are aligned with business needs and support effective execution. Essential Duties and Responsibilities Develop and execute HR solutions for assigned client groups, aligned with West’s mission, vision, and enterprise objectives. Gain a strong understanding of business challenges and human capital needs to actively contribute to strategy development. Provide leadership, direction, and expertise on complex matters including performance management, succession planning, employee relations, terminations, culture, recruitment & selection, onboarding, organization design, learning, compensation, employee engagement, and workforce planning: Provide guidance and input on restructures, workforce planning, and succession planning. Proactively coach, advise, and counsel on performance management issues. Monitor employee engagement and help design programs and events that build motivation, retention, and overall talent management. Address and resolve complex employee relations concerns, including conducting thorough and objective investigations. Serve on committees developing employee programs, processes, and procedures, and support their implementation. Partner with Talent Acquisition to attract and retain talent, including approval of offers. Leverage HR analytics and technologies to improve efficiency, provide meaningful data for decision-making, and support West’s growth in a dynamic industry. Support implementation of compensation programs and annual planning in collaboration with Total Rewards. Advise leaders on compensation-related matters, ensuring alignment with company policies and market competitiveness. Collaborate with peers across the US and globally to harmonize HR best practices. Participate in and contribute to strategic forums, providing HR data, analytics, and guidance (e.g., annual strategic planning, workforce planning, budgeting processes). Maintain awareness of external and internal HR trends and provide strategic solutions that add value to the business. Continually assess HR-related business needs and provide proactive, solution-oriented consultation to client groups for both immediate and long-term requirements. Serve as a change champion, ensuring effective communication and feedback loops to support smooth transitions. Education Bachelors Degree in Business Administration, Human Resources or equivalent experience required Masters Degree MBA preferred Work Experience Minimum 10 years of relevant HR experience in senior leadership role (strategic and operational) required Experience within a global organization preferred Preferred Knowledge, Skills and Abilities Strong business acumen and ability to assess HR implications of business priorities Proven leadership and collaboration skills to motivate and challenge individuals and teams Ability to build, lead, and integrate effective people management programs within a business Proficiency in Microsoft Office Team player with strong interpersonal and communication skills Demonstrated decision-making and problem-solving skills High level of professional and ethical standards Experience working in international, cross-functional environments Expertise in organization development, HR, training, performance management, and talent planning Additional Requirements Strong written, verbal, and presentation skills, including the ability to make quick, sound decisions Excellent organizational skills to plan, prioritize, and achieve goals Ability to multi-task, work under time constraints, and problem-solve effectively Operates in a professional and sedentary office environment, with routine use of computers and phones Must be able to work collaboratively and maintain strong working relationships across the organization License and Certifications Human Resources\PHR or SHRM-CP SHRM and or PHR Upon Hire preferred Travel Requirements 10%: Up to 26 business days per year Physical Requirements Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.

Keywords: West Pharmaceutical Services, Lower Merion , Director, HR Business Partner, Human Resources , Exton, Pennsylvania