Case Management Services Manager
Company: Mazzoni Center
Location: Philadelphia
Posted on: February 27, 2026
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Job Description:
Job Description Job Description Mazzoni Center is dedicated to
providing compassionate, comprehensive healthcare and wellness
services, with a focus on the unique needs of LGBTQ individuals and
people living with HIV/AIDS. Our Medical Case Management Program
plays a vital role in supporting clients through a holistic,
client-centered approach to care. Why Join Us? At Mazzoni Center,
you’ll be part of a passionate and mission-driven team committed to
health equity, social justice, and holistic care. We offer a
supportive work environment, opportunities for professional
development, and the chance to make a real impact in the lives of
our clients and community. Position Summary: The Case Management
Services Manager is responsible for supporting the daily operations
of the Medical Case Management program. This role includes
supervising case managers, supporting quality improvement
initiatives, and working closely with internal staff and external
partners to enhance program outcomes and client services. The ideal
candidate is a compassionate and experienced professional with a
strong background in social services, team leadership, and care
coordination for individuals living with HIV/AIDS. Key
Responsibilities: Provide direct supervision to Medical Case
Managers, including weekly individual supervision and
documentation. Conduct performance evaluations and chart reviews
(Care Ware, athenaNet, and hard files) for supervisees. Assist with
the recruitment, orientation, and training of new staff. Support
staff with client-related crises and complex case management needs.
Complete monthly program reporting and assist with Quality
Management initiatives. Collaborate with external agencies and
community providers to enhance client care and program development.
Help oversee daily program operations and contribute to ongoing
program planning and evaluation. Qualifications: Master’s degree in
a social service field (e.g., social work, counseling, psychology,
therapy). At least 2 years of experience in social work, medical
case management, or a related field. Supervisory skills and
experience managing staff or leading teams. Knowledge of HIV/AIDS
care, LGBTQ issues, and available community resources. Strong oral
and written communication skills. Proven ability to manage multiple
responsibilities and deadlines. Commitment to maintaining
confidentiality and ethical standards in client care. Bilingual
(Spanish/English) skills are a plus. Physical Requirements: Ability
to travel throughout the city regularly. Ability to communicate
effectively in written, verbal, or signed language. Ability to lift
up to 35 lbs. Ability to work at a computer for extended periods
(up to 6 hours/day). Ability to work in a moderate-noise, open
office environment. Compliance with all vaccination requirements as
per Mazzoni Center policies. Clearances: Background checks are
required, including Criminal Background Clearance, Child Abuse
Clearance, and FBI Clearance. [1] Mazzoni Center is committed to
the principles and practice of equal employment opportunity and to
the full inclusion of all qualified individuals. As part of this
commitment, consistent with the Americans with Disabilities Act,
the Pennsylvania Human Relations Act, and the Philadelphia Fair
Practices Ordinance, it is Mazzoni Center’s policy to provide
reasonable accommodation when requested by a qualified applicant or
employee with a disability, unless such accommodation would cause
an undue hardship.
Keywords: Mazzoni Center, Lower Merion , Case Management Services Manager, Healthcare , Philadelphia, Pennsylvania
