Manager IT Ops and Cloud - Remote
Company: SitusAMC
Location: Harrisburg
Posted on: April 30, 2024
|
|
|
Job Description:
SitusAMC is where the best and most passionate people come to
transform our client's businesses and their own careers. Whether
you're a real estate veteran, a passionate technologist, or looking
to get your start, join us as we work together to realize
opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with
one of our amazing careers, so that we can help you realize your
potential and career growth within the Real Estate Industry. If you
are someone who can be yourself, advocate for others, stay nimble,
dream big, own every outcome, and think global but act local - come
join our team!
Position Overview:
This role will oversee timely delivery of quality technical support
service to end users whether they are internal users working for
the same company or external users who have contracted technical
support service for SitusAMC applications. This role will be
expected to be forwarded looking and help direct the future state
of our IT operations on an ongoing basis for SitusAMC. This
requires both knowledge of the software or hardware systems being
supported and effective personnel management skills.
Essential Job Functions:
Can be called upon to perform any duties of all tiers of services
reporting to them
Responsible for setting schedules and staff level to ensure
SitusAMC is always covered from an operational support point of
view
Oversee all requests, incidents and problems related to
operations
Participate in root cause analysis of widespread issues affecting
SitusAMC at an operations level
Participate in planning to ensure the operations staff have
appropriate resources and training to complete their daily tasks
successfully
Participate in discussions to determine proper levels of staffing
for SitusAMC operations
Escalate issues seen by operations (as required) to upper
management and participate in planning sessions to remediate these
issues
Provide data and reporting of KPI's and trends to upper management
on a weekly, monthly, and as needed basis
Participate in communicating outage/emergency activities to the
organization
Manage vendor relationships as it relates to daily operational
needs
Oversee solutions repository and ensure high quality solutions are
available to the operations staff
Participate in the improvement of Service and Business Level
Agreements as it pertains to operations to set proper expectations
and measure performance
Coordinate with upper management on staffing needs for the success
of project role outs performed by operations
Perform post-resolution follow ups with end user and team members
as required
Alert upper management to emerging trends in incidents and other
ITIL processes
Report on the success of operations adherence to site audit
responsibilities, policies, and procedures
Responsibly handle confidential data
Continuously improve upon technical, management skills
Aid in training end users, clients, and support staff
Review and suggest revision of operations SOP's and FAQ's submitted
to management for approval in assisting end users / clients
Other activities as may be assigned by your manager
Qualifications/ Requirements:
Associate Degree in technical field or equivalent education and
experience
Minimum of 8+ years of industry and/or relevant experience,
typically with 2+ years in an AVP level role or external
equivalent.
Experience in field job experience
Experience in an industry facing position as a management
Comp TIA Network+ and A+ certifications are a plus
Microsoft certifications are a plus
Knowledge of advanced computer hardware, including desktops,
laptops, smartphones, and end user facing network
configurations
Extensive experience with VDI, Active Directory, O365, Windows OS
and File shares
Familiar with Windows server OS 2012 and above
Proficient in basic network and security fundamentals
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building,
listening, and questioning skills
Strong documentation skills and a willingness to assist with
documentation
Self-Starter with ability to work as part of a team and
individually as required by specific project needs
Excellent time management skills and the ability to prioritize
Possess the traits of having patience, being thorough and
innovative
Ability to work independently with minimal supervision
Ability to conduct research into a wide range of computing issues
is required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly, business-friendly, and
technical language
Highly self-motivated and directed
Keen attention to detail
Ability to effectively prioritize and execute tasks in a
high-pressure environment
Exceptional customer service orientation
The ideal candidate should be dependable with an excellent
attendance record, work well in a "Team Environment", be
cooperative and respectful
Skilled in team building activities
Special Requirements:
The employee may be required to report to a different local office
as a normal, contemplated, and mandated incident of their
employment
Working Conditions:
Office environment with frequent computer, mouse, keyboard use
Alternating between sitting or standing as needed
Hearing, talking, reaching, grasping
#LI-AS1 #LI-REMOTE
Note: This job description is not intended to be all inclusive or
exclusive. At any time, employees may perform other related duties
as required to meet the ongoing needs of the organization and
participate in additional trainings.
SitusAMC is an Equal Opportunity Employer. Qualified applicants
will receive consideration for employment without regard to race,
color, religion, age, sex, national origin, disability, genetics,
protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal,
state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal
(https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
SitusAMC does not accept unsolicited resumes from staffing
agencies, search firms or any third parties. Any unsolicited resume
submitted to SitusAMC in any manner will be considered SitusAMC
property, and SitusAMC will not pay a fee for any placement
resulting from the receipt of an unsolicited resume.
Job Location:
Remote, RE, USA
Country:
USA
The annual full time base salary range for this role is ($115,000 -
$165,000). Specific compensation is determined through interviews
and a review of relevant education, experience, training, skills,
geographic location and alignment with market data. Additionally,
certain positions may be eligible to receive a discretionary bonus
as determined by bonus program guidelines, position eligibility and
SitusAMC Senior Management approval. SitusAMC offers PTO and paid
holidays, the terms of which are set forth in the program policies.
All full time employees also are eligible to participate in various
benefit plans, including medical, dental, vision, life, disability
insurance and 401K; in each case in accordance with the terms of
the applicable plans.
Pay Transparency Nondiscrimination Provision
(https://go.situsamc.com/rs/962-QMP-613/images/pay-transp_%20English_formattedESQA508c.pdf?version=0)
Keywords: SitusAMC, Lower Merion , Manager IT Ops and Cloud - Remote, Executive , Harrisburg, Pennsylvania
|
Click
here to apply!
|
