Warranty Hub Regional Manager - Allentown, PA
Company: Musco Sports Lighting
Location: Allentown
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Warranty Hub Regional Manager
(Allentown, Pennsylvania) The Musco Services Team has an opening
for a Warranty Hub Regional Manager in the Allentown, Pennsylvania
area. If your experience aligns with the qualifications outlined
below, we look forward to hearing from you! Hear why we are
TeamMusco Essential Criteria: Post-high school education (trade
school, associates, or bachelor’s degree) in business or customer
service-related field or equivalent experience preferred 5-7 years
of leadership/supervisory experience is preferred Work knowledge
and experience in a customer services business Excellent verbal,
written, and telephone communication skills Excellent technical and
problem-solving abilities Work well in a fast-paced, ever-changing
environment Mechanical aptitude or knowledge Ability to coordinate
schedules and perform managerial duties Strong personal initiative
and ability to work with little supervision Strong organizational
skills Computer skills in Word, Excel, and internal computer
systems Strong small meeting group skills Roles and
Responsibilities: Responsible for the management, operations of a
services hub executing on service orders that take place within a
defined geography, roughly a 200-mile radius of the hub’s office
location. Assist in development of hub processes with the support
from Musco’s Corporate Services Team. Operational and budget
responsibilities of the regional warranty hub to ensure company
goals are met in quality and quantity of warranty claims,
completion timeframes, product inventory and overall operations
Coordinate, communicate, and confirm schedules for warranty
requests including project details, technician schedules, customer
schedules, vendor management, and rental of necessary equipment to
complete projects in a timely manner providing high levels of
customer service Key focuses on service quality, safety and the
customer/Musco warranty experience, as well as meeting needs of
Musco’s internal process requirements (RMA) and hub product
inventory Oversee the daily service operations within the assigned
geography, people leadership, coaching, expense management,
inventory control, safety and appearance. Direct management of the
regional technician team (3 – 6 direct reports). Team development,
salary recommendations, approving PTO and maintaining consistent
communication with technicians regarding daily work duties,
schedules and performance to ensure key indicators and goals are
achieved Make solid financial decisions related to project costs
(rental equipment, tech purchases, logistics decisions), as well as
working with vendors to set up pricing standards Develop a working
knowledge of standard Musco products and ability to forecast length
of time to make repairs or project work. Other Special
Requirements: Travel to a job site is anticipated to occur monthly
and as needed to work with each direct report and at times cover
their technician duties due to PTO, and gain knowledge into their
team members’ everyday roles and responsibilities Travel to Musco
Corporate office for departmental meetings and training as needed.
Given that we provide Sports Lighting some night work is required
at times Who is Musco: Musco, a privately held company since 1976,
is the global leader in sports and large-area lighting solutions,
with projects in 135 countries. Headquartered in Oskaloosa, Iowa,
Musco employs more than 1,800 team members worldwide. Team Culture
and Partnerships: At Musco, we offer meaningful work in a
team-first culture with continuous learning and professional
development. We value work-life balance, providing flexibility for
community involvement, family activities, and personal time. As
supporters of recreational organizations, we help ensure safer and
more enjoyable playing experiences worldwide. If giving back
resonates with you, learn more about our partnerships. At Musco ,
we make it happen and want you to be a part of it. Stay connected
with us! LinkedIn | Facebook | Instagram | YouTube
Keywords: Musco Sports Lighting, Lower Merion , Warranty Hub Regional Manager - Allentown, PA, Customer Service & Call Center , Allentown, Pennsylvania
