Service Advisor
Company: MTLR Corp.
Location: Newark
Posted on: February 13, 2026
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Job Description:
Job Description Job Description The Service Advisor actively
participates in achieving the objectives of the branch. They handle
most of the administrative matters, welcomes and informs customers,
and is assisting the Service Manager in the day-to-day management
of the branch. This position is on-site at our Newark Branch
location. ADMINISTRATION: · Physical and telephone reception of
customers, suppliers and drivers · Transfer of incoming calls to
the appropriate person or department · Manage mail received/to be
posted at the branch · Actively participate to recover late
payments from customers, with the help of the Account Receivable
department in HQ and KWOTE software · Preparation of credit note
requests and deposit refund requests to be sent to HQ · Preparation
of contract amendment forms according to Branch Manager’s
indications (captive spare assignment, vehicle swap) · Request end
of month mileages from Customers, and enter them in Igloo · Perform
the first level of validation of LD contracts in Igloo FLEET: ·
Visually review vehicles to ensure all compliance stickers and
graphics are in place and up to date, and send the request if any
are needed RENTALS: · Manage rental requests/replacement trucks and
create rental agreements in Igloo · Make sure all the rental
agreements are signed by customers and uploaded in Igloo · Verify
business legitimacy & proof of insurance before rentals · Perform
the billing of CD contracts through Igloo, and perform the rewrites
for CDM and RELAIS trucks · Complete check-out and check-in process
(documents and pictures) for any rentals, and record any additional
damage or missing fuel · Inform the service manager if repairs are
needed on a vehicle SERVICE: · Create work orders for vehicles
coming in the shop · Prepare and send POs to suppliers or Mendon
Parts Department · Upload pictures and estimate in the billable
repairs shared folder, and update the billable repairs spreadsheet
· Send billable repairs estimate to customers to obtain approval/PO
· Give regular updates to customers on the status of their vehicles
in the shop · Workflow validation level 1 WORKING CONDITIONS: Shop,
office, yards, and vehicle environments, may require lifting of 50
to 75 lbs. Qualifications At least one year of shop experience
(truck or automotive) A Valid Driver's License Communication:
Communicates well, has good listening skills Computer Skills:
Skilled with computers, takes advantage of new technology, learns
new tools quickly, uses technology to enhance job performance
Customer Service: Works well with customers, promotes a positive
image of the company, strives to solve issues raised by customers
Dependability: Meets deadlines, works independently, accountable,
maintains focus, punctual, good attendance record Interpersonal
Skills: Builds strong relationships, is flexible/adaptable, works
well with others, solicits feedback Job Knowledge: Understands
facets of job, aware of duties and responsibilities, keeps job
knowledge current Performance-Safety/Security: Adhering to and
encouraging others to be cognizant and compliant of safety and
security measures within the organization. Observes safety and
security procedures. Determines appropriate action beyond
guidelines. Uses equipment and materials properly Quality: Strives
to eliminate errors, accurate work is a priority, seeks
opportunities to improve product/services Teamwork: Accountable to
team, works to meet established deliverables, appreciates view of
team members, respectful Technical Skills: Maintains current
understanding of technical processes/equipment, uses technology to
increase performance/productivity Work Schedule: Monday to Friday
9:30 am- 6:00 pm Compensation: Hourly $21.63- $26.44 /hr Benefits:
- 401(k) - Dental Insurance - Vision Insurance - Health Insurance -
Life Insurance - Sick Time Off - Vacations - Holidays
9:301m-6:00pm
Keywords: MTLR Corp., Lower Merion , Service Advisor, Administration, Clerical , Newark, Pennsylvania
